Commitment to your satisfaction
The safety and wellbeing of the fish is of the upmost importance to us.
Unless prior arrangements have been made, we only ship next day air. The safety and wellbeing of the fish is of the upmost importance to us. Depending on the weather, we only ship fish on Mondays and Wednesdays. Typically, orders are shipped within 2-4 business days from the date that we receive your order. Please let us know if you prefer a specific day and we will try our best to accommodate your needs.
Your order may be shipped in multiple boxes depending on the amount and size of your purchase. All orders will be shipped in heavy duty Styrofoam lined boxes. Heat packs will be included during the winter months at no additional cost to you.
There is a dead on arrival guarantee for all orders that are shipped using next day air.
We only ship fish to the lower 48 states due to import/export regulations. Shipping is a flat rate fee that is based on the size and number of plecos that you purchase. To qualify for the DOA guarantee, we require a picture of the pleco in the un-opened bag within 1-hour of arrival. The DOA arrival guarantee will be void if you do not send us a clear photo of the deceased fish within the 1-hour window.
The shipping cost is not refundable. Due to the nature of the business, we do not honor the DOA guarantee if the shipment is delayed during transit due to the carrier, you must file a claim with the carrier.
Small Plecos under 3 inches: $49 to any address in the Continental United States. This is a flat rate regardless of the number of plecos that you purchase.
Medium to Large Plecos 3 inches and over: $65 flat rate fee for the first 1 to 3 medium to large plecos to any address in the Continental United States. There is a $25 surcharge for each additional pleco.
Shipping rates are negotiable for bulk orders. Please feel free to contact us with any questions or concerns.